Reports in PDF format require that you install additional iText libraries to support the correct encoding of double-byte character set (DBCS) languages. Otherwise, the double-byte characters in generated PDF reports may be missing or illegible. HTML and XLS formats display correctly in Asian languages and do not require installing the libraries.
If you are viewing PDF reports that contain Chinese, Japanese, or Korean (double-byte) characters, and the characters are either blank or are missing information, perform the following steps: