Maximo Managed Support Services
Ensure continuous uptime for IBM Maximo with Pragma Edge’s IBM Managed Support Services. Get 24x7 monitoring, proactive maintenance, and disaster recovery for seamless operations.
we help enterprises achieve operational excellence through end-to-end Managed Support Services.
Reduce downtime, boost performance, and ensure operational excellence with Pragma Edge’s IBM Managed Support Services. We manage, monitor, and maintain your Maximo Application Suite (MAS) and OpenShift environments, so your team can focus on innovation, not infrastructure.
24 × 7 × 365 Platform Support for OpenShift & MAS
Round-the-clock monitoring and support for production and non-production environments to ensure seamless operation.
Comprehensive Monitoring
Continuous oversight of workloads, including processor utilization, memory usage, network performance, and application health
Patching & Maintenance
Regular patching, system maintenance, and performance tuning to ensure optimal performance and security
Data Backup & Business Continuity
Monthly collaboration with the client team to perform data backups, archiving, purging, & restoring as part of the disaster recovery process.
Production Support Leadership
Lead production support calls and collaborate with IBM Support on SEV1 issues to resolve critical platform incidents.
Database Tuning & Indexing
Optimize database performance through tuning and indexing, in coordination with the client team
Disaster Recovery & Backup Services
Provide robust support for disaster recovery, backup, and restore services to ensure business continuity.
IBM Support Collaboration
Manage and resolve platform-related issues, working directly with IBM Support on Problem Management Records (PMR).
Environment Refreshes
Coordinate production-to-non-production environment refreshes as requested by the client to ensure accurate staging and testing environments.
Health Checks & Reporting
Perform regular health checks for the platform, applications, and databases, providing monthly reports on system uptime and performance.
Why Pragma Edge?
At Pragma Edge, we bring together advanced technology, deep domain expertise, and real-world experience to accelerate your success with the IBM MAS.
- Advanced AI Add-ons for Maximo Application Suite: Unlock intelligence & automation with Pragma Edgeʼs AI capabilities to enhance MAS performance and decisions
- Deep Expertise in Red Hat OpenShift, IBM Db2, MSSQL and Oracle: Accelerate deployment, scalability, and operational efficiency through proven infrastructure expertise.
- Multi-Industry Expertise: We understands industry-specific challenges and delivers tailored solutions.
- Extensive Experience in EAM to MAS Migrations: Navigate the complexities of transitioning from legacy EAM systems to MAS with minimal downtime and maximum efficiency.
Apply maximo support and service continuity to a defined use case.
Review the Maximo operating baseline and the incidents that repeatedly interrupt business work. Define support coverage, monitoring priorities and the checks required after an approved maintenance change.
Define the engagement scope.
Define support coverage across the Maximo applications, integrations and supporting platform components included in the engagement. Document service ownership, severity definitions, escalation routes and permitted access. Review the customer’s maintenance windows and operational calendar so support work aligns with asset-management commitments.
Validate the operating result.
Work through representative incidents such as delayed integration messages, scheduled-job failures, login issues or slow work-order processing. Identify the evidence required to separate application, database, network and platform symptoms. For changes and patches, agree the regression checks and recovery procedure before a production maintenance window.
Prepare for a focused working session.
Prepare deployment and version information, the customization inventory, incident history and existing operating procedures. Establish the initial service baseline and confirm which monitoring, administration, change and after-hours activities are included. A useful handover includes runbooks, escalation ownership and a prioritized list of recurring issues to address.
Make the next step specific.
Bring your operating context, priorities and questions. We’ll help identify the relevant next step.
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